Return & Refund Policy
At Baby Glow, your satisfaction matters deeply to us. Because we work with a network of trusted supplier partners, our return process is designed to be as smooth and fair as possible while honoring each supplier’s guidelines.
Return Eligibility
We accept return requests within 30 days of delivery for items that are:
- Defective or damaged upon arrival
- Significantly different from what was described
- Unused and in original packaging
Please note that change-of-mind returns may not be accepted for all products, depending on the supplier’s policy.
How to Start a Return
- Email us at support@babyglow.com with your order number and a brief description of the issue
- Attach clear photos of the item if it is damaged or defective
- Our team will review your request within 2–3 business days and provide next steps
Refunds
Once your return is approved and the item is received and inspected, refunds are processed within 5–10 business days to your original payment method. You will receive an email confirmation when your refund has been issued.
Non-Returnable Items
- Sale or clearance items
- Personalized or custom products
- Items returned after 30 days of delivery
- Items that show signs of use or are not in original packaging
Questions?
We’re here to help. Reach out to us at support@babyglow.com and we’ll do our best to make it right.